Voluntary commitments by online platforms on the safety of non-food consumer products sold online by third party sellers and on digital consumer rights.
Discover how the EU enhances consumer education, focuses on local advice, and addresses the needs of vulnerable groups.
EU policy areas with a direct effect on the rights of European consumers, such as banking, public services, passenger right, communications and energy.
Knowing consumer markets and consumer behaviour in the EU helps the Commission make better policies.
The European Commission is providing new information to assess consumers’ needs in the Single Market and the impact of COVID-19.
Consumer consultative & expert groups and national and international organisations consulted by the Commission in order to craft effective consumer policy.
Voluntary cooperation with businesses to increase the sustainability of production and consumption, thereby complementing other regulatory actions.
Die Europäische Verbraucheragenda ist die strategische Vision der Europäischen Kommission für die Verbraucherpolitik.