Consumer protection policies, strategies and statistics.
The EU supports consumers that face problems with a product or a service, through bringing the case to court or solving the problem without going to court.
Rules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.
EU rules on consumer contracts and marketing, unfair commercial practices, package travel and timeshare services and enforcement of consumer rights.
The EU works with other countries to share information on unsafe products, coordinate standardisation efforts and promote awareness of product safety.
Consumer credit rights, including the right to information, to change your mind and to pay back ahead of time, and the consumer credit information form.
Consumer energy rights, energy bill requirements, sample bills and information on the Citizens' Energy Forum and the ECCG.