Consumer protection policy
Consumer protection policies, strategies and statistics.
Solving consumer disputes
The EU supports consumers that face problems with a product or a service, through bringing the case to court or solving the problem without going to court.
Rules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.
Consumer protection law
EU rules on consumer contracts and marketing, unfair commercial practices, package travel and timeshare services and enforcement of consumer rights.
International cooperation on product safety
The EU works with other countries to share information on unsafe products, coordinate standardisation efforts and promote awareness of product safety.
Consumer Protection in Financial Services
Consumer credit rights, including the right to information, to change your mind and to pay back ahead of time, and the consumer credit information form.
Energy supply: policy information
Consumer energy rights, energy bill requirements, sample bills and information on the Citizens' Energy Forum and the ECCG.
Departments: Justice and Consumers