We mark 50 years of protecting and empowering European citizens through EU consumer rights.
Find out how EU law protects displaced Ukrainians and their families when buying goods and services in the EU.
This platform provides content creators, influencers, advertisers and agencies active in the European Union, with basic guidance on how to comply with EU consumer protection law. Access resources such as video trainings, checklists and links to national authorities.
Rules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.
Information on your rights when shopping in the EU.
Find information and advice on scams related to COVID-19.
Enforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.
Information on consumer rights relating to unfair commercial practices, unfair prices, etc.
Information on opening a bank account, transferring money or taking a loan.
Information on your rights when it comes to accessing and using telecommunications, internet and online services.
Resources for consumers on topics such as sustainable consumption, data protection, internet safety, and financial literacy.
Consumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.