Alternative dispute resolution for consumers
Alternative dispute resolution allows consumers and traders to settle disputes quickly and inexpensively without going to court.
Alternative dispute resolution: reports and research
The commission publishes research and reports to parliament on the application of consumer alternative dispute resolution.
European small claims procedure (Your Europe)
A streamlined system for bringing consumer disputes to court where the trader is in a different EU country
Online Dispute Resolution
A platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.
Out of court resolution bodies by country
A list of out-of-court resolution bodies for consumer disputes in EU countries.