Alternative dispute resolution for consumersAlternative dispute resolution allows consumers and traders to settle disputes quickly and inexpensively without going to court.European Consumer Centres Network - ECC NetECC Net and COVID-19FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19European small claims procedure (Your Europe)A streamlined system for bringing consumer disputes to court where the trader is in a different EU countryOnline Dispute ResolutionA platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.Out of court resolution bodies by countryA list of out-of-court resolution bodies for consumer disputes in EU countries.Representative Actions Directive The Representative Actions Directive aims to ensure the defence of collective interests of consumers in the internal market. Related links Consumer dispute resolution – Practical information (Your Europe)
Alternative dispute resolution for consumersAlternative dispute resolution allows consumers and traders to settle disputes quickly and inexpensively without going to court.
European Consumer Centres Network - ECC NetECC Net and COVID-19FAQ on cancellations of individually booked accommodations, car rental and events due to COVID-19
European small claims procedure (Your Europe)A streamlined system for bringing consumer disputes to court where the trader is in a different EU country
Online Dispute ResolutionA platform that allows consumers and traders to settle disputes relating to online purchases with the assistance of an impartial dispute resolution body.
Out of court resolution bodies by countryA list of out-of-court resolution bodies for consumer disputes in EU countries.
Representative Actions Directive The Representative Actions Directive aims to ensure the defence of collective interests of consumers in the internal market.
