50 years of consumer legislationWe mark 50 years of protecting and empowering European citizens through EU consumer rights. EU consumer rights for displaced UkrainiansFind out how EU law protects displaced Ukrainians and their families when buying goods and services in the EU. Influencer Legal HubThis platform provides content creators, influencers, advertisers and agencies active in the European Union, with basic guidance on how to comply with EU consumer protection law. Access resources such as video trainings, checklists and links to national authorities.Product safetyRules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products. Shopping in the EUInformation on your rights when shopping in the EU.Scams related to COVID-19Find information and advice on scams related to COVID-19.Enforcement of consumer protectionEnforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.Unfair treatmentInformation on consumer rights relating to unfair commercial practices, unfair prices, etc.Consumer financial products and servicesInformation on opening a bank account, transferring money or taking a loan. Internet and telecoms (roaming, data protection, online content)Information on your rights when it comes to accessing and using telecommunications, internet and online services. Video resources for consumersResources for consumers on topics such as sustainable consumption, data protection, internet safety, and financial literacy.Resolve your consumer complaintConsumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.
50 years of consumer legislationWe mark 50 years of protecting and empowering European citizens through EU consumer rights.
EU consumer rights for displaced UkrainiansFind out how EU law protects displaced Ukrainians and their families when buying goods and services in the EU.
Influencer Legal HubThis platform provides content creators, influencers, advertisers and agencies active in the European Union, with basic guidance on how to comply with EU consumer protection law. Access resources such as video trainings, checklists and links to national authorities.
Product safetyRules on ensuring non-food product safety in the EU and Safety Gate, the rapid alert system for exchanging information about non-food banned products.
Enforcement of consumer protectionEnforcing consumer protection in the EU, international agreements, injunctions in infringement cases, ensuring legal compliance.
Unfair treatmentInformation on consumer rights relating to unfair commercial practices, unfair prices, etc.
Consumer financial products and servicesInformation on opening a bank account, transferring money or taking a loan.
Internet and telecoms (roaming, data protection, online content)Information on your rights when it comes to accessing and using telecommunications, internet and online services.
Video resources for consumersResources for consumers on topics such as sustainable consumption, data protection, internet safety, and financial literacy.
Resolve your consumer complaintConsumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.
