Car-rental
In January 2017, the CPC Network published commitments made by the five major car rental companies. The companies committed to pricing transparency and clearer terms and conditions, including clarity on insurance and waiver policies and tank refuelling options, and more fairness when handling alleged instances of damage to vehicles.
In March 2019, the CPC Network published its assessment of the commitments made by the car rental companies in 2017. The assessment noted that Enterprise and Sixt made all the required changes. Avis committed to make remaining changes by May 2019. Europcar, which now includes Goldcar, committed to implement the remaining changes by June 2019. Hertz committed to make all the necessary changes at the latest by the first quarter of 2020.
The European Commission and national consumer authorities in the European Consumer Cooperation network will follow the implementation of the remaining changes closely. Although the companies involved in this action cover two out of three of all private car rentals in the EU, other traders, such as intermediaries and smaller companies play an important role in this market. The authorities and the European Commission will continue monitoring all players to ensure they fully respect EU consumer rules.