New proposals offer passengers improved rights and easier access to travel information

Have you ever had your flight cancelled and not been compensated for it? Passenger rights will be reinforced, thanks to new Commission proposals. Right now, the European Union is the only area in the world which has a passenger rights framework in place for all transport modes. But while EU legislation is good, passengers face issues due to poor implementation and enforcement. The proposed updates to existing mobility legislation would strengthen the enforcement mechanisms and improve rules for reimbursement for air passengers. 

The revised Passengers Rights Regulation and 2015 Package Travel Directive would bring improvements to 

• Persons with disabilities travelling by air - if the airline obliges them to travel accompanied, the person accompanying them would travel free of charge 
• Air tickets bought through intermediaries (like travel agencies) – passengers will have more clarity who will reimburse them: the transport operator or the intermediary 
• Multimodal journeys – passengers using different types of transport will be entitled to better information and protection 
• Prepayments for travel packages at the time of booking or ‘downpayments’ – limitation to max 25% of the package price up until 28 days before departure 
• Refund through vouchers – automatic refund if not used before the end of their validity period and protection against travel company insolvency 
• The right to get refunded within 14 days is reaffirmed 

The Commission is also proposing to create a ‘common European mobility data space’ which will make it easier to access and share transport data both for businesses and passengers. The new suggested rules will encourage Member States to proactively monitor travel issues and not only respond when complaints are there. If enacted, the Commission would be able to ask EU countries to investigate and take action where necessary.  

For more information 

Passenger rights 

Factsheet on Mobility Package

Automation and digitalisation in transport 

Press release: Improved rights and better information for travellers

Questions and answers - Making protection of package travellers more effective

Questions and answers on the revision of the passenger rights Regulations

Questions and answers on the Revision of Delegated Regulation on multimodal travel information services and on the Communication on the creation of a common European mobility data space (EMDS)