Improving the experience of using the site and digital services for the citizen

Digital services and citizen experience (Mission 1, Component 1, Investment 1.4)

Italy's Recovery and Resilience Plan provides this investment to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.