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Booking.com and Expedia Group

Following a dialogue with the CPC authorities, Booking.com and Expedia Group have committed to changes in the way they present offers, discounts and prices to consumers. With the changes, consumers should be better able to make informed comparisons in line with the requirements of EU consumer law. The changes are applicable on Booking.com and on the Expedia brands – Expedia, ebookers and hotels.com.

  • 18 DECEMBER 2020
Factsheet of the commitments of Booking.com
  • 18 DECEMBER 2020
Factsheet of the commitments of Expedia Group
  • 18 DECEMBER 2019
EU-wide Commitments proposed by Booking.com
  • 18 DECEMBER 2020
EU-wide Commitments proposed by Expedia Group
  • 18 DECEMBER 2019
CPC Letter accepting Booking.com's commitments

Airbnb

Following the joint action of the CPC authorities, Airbnb improved its presentation of prices in order to ensure that, whenever properties are offered, the consumer is provided with the total price inclusive of all the applicable mandatory charges and fees. Moreover, the company agreed to improve the fairness of its terms of services and to distinguish professional traders from private peer hosts.

  • 11 JULY 2019
Factsheet of the changes implemented by Airbnb
  • 5 JULY 2018
Common position of national authorities within the CPC Network on the commercial practices and the terms of service of Airbnb Ireland