What is Consumer PRO+ about?
Consumer PRO+ is about boosting professionals in consumer protection. More precisely, it is a project that aims to build the capacity of consumer organisations and professionals active in consumer policy across Europe, helping them in their day-to-day work to better protect and inform consumers.
Consumer PRO+ is an initiative of the European Commission (DG Justice and Consumers), running for three years as of March 2026. The project is implemented by BEUC – The European Consumer Organisation, an umbrella organisation which has extensive experience in strengthening the capacity of the consumer movement across Europe.
The project is proposing a broad training catalogue covering a wide range of topics of interest for consumer professionals. Through the expression of interest, respondents can help shape the project by identifying their areas of interest and benefit from free training opportunities developed in response to their needs.
How is Consumer PRO+ working?
Based on an expression of interest, different training opportunities will be developed for the consumer professionals including e-learning courses, workshops, and practical learning materials. The project will also support knowledge sharing and networking among consumer policy professionals across participating countries.
For more information, please contact the project team at info
consumer-pro [dot] eu (info[at]consumer-pro[dot]eu).
Who is Consumer PRO+ targeting?
Consumer PRO+ primarily targets professionals from consumer organisations, European Consumer Centres and consumer protection authorities.
Consumer PRO+ is also relevant for other professionals working on consumer-related issues, including researchers, NGOs, practitioners and public authorities working with consumers on topics covered by the project.
Participation is open to organisations and professionals based in the 27 EU Member States, Iceland, Norway, Montenegro, North Macedonia and Kosovo as well as any other countries joining the Consumer strand of the Single Market Programme during the project.
Not sure whether this is for you? Get in touch with the project team at infoconsumer-pro [dot] eu (info[at]consumer-pro[dot]eu) and you will be pointed in the right direction.
The benefits of Consumer PRO+
The Consumer PRO+ project aims to support continuous learning, collaboration, and professional development for consumer professionals across Europe.
Throughout the project, participants will be able to:
- strengthen their knowledge of consumer protection and consumer-related issues
- explore topics ranging from consumer law and digital policy to communication, advocacy and other transversal skills
- develop practical and professional skills to support their day-to-day work
- explore topics ranging from consumer law and digital policy to communication, advocacy, and other transversal skills
- exchange experience and good practices with peers across Europe
- access free workshops, webinars, e-learning courses as well as practical resources
- engage and stay connected with the wider community of consumer professionals
- access learning materials through the EU Academy platform at their own pace.
Training catalogue and resources
Consumer PRO+ offers a broad range of training topics designed to strengthen the knowledge and practical skills of consumer professionals across Europe.
The project will offer 2 different types of learning opportunities, training, representing a live sessions delivered either in person (over 1 or 2 days) or online (over 2-3 sessions) and e-learning courses which will be self-paced and learners can complete them at a time and pace that suits their schedule.
Each topic is accompanied by a one-page overview describing the learning objectives, target audience and expected outcomes. Click on the topic below to download its description. Here you can download the full training catalogue.
Proposed training topics:
- General consumer law
- Enforcement of EU consumer law
- Passenger rights
- Digitalisation and online fairness
- Digital rights
- Digital Services Act and Digital Markets Act
- Consumer protection aspects of e-commerce
- Overconsumption and over-indebtedness
- EU law on Sustainable Product Labelling and Design
- Communication and social media
- Consumer organisations' opportunities in AI
- Building a testing and research organisation from the bottom up
Proposed e-learning topics:
- Consumer rights in energy markets
- General product safety
- Chemicals and cosmetics safety
- Food information and labelling
- Right to repair
- International cooperation on consumer protection
- Payment fraud online
- Pricing practices
- Influencer marketing
- EU customs reform
Training and e-learning topics will be developed throughout the project based on the interests expressed by participants through the expression of interest.
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