PagoPA platform

Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4 ) Adoption scale up of PagoPA platform services and the “IO” app (Sub-investment 1.4.3)

The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.
Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.

The intervention includes the activation of several services on the PagoPA platform, including:
- Road accident reports. It will be possible to report and manage road accident files through the PagoPA platform, simplifying the necessary communication and documentation;
- Traffic Violation Notices. Thanks to the PagoPA platform, traffic violation notices can be issued, served and managed quickly and efficiently;
- Single Property Fee. The PagoPA platform will make it easier, safer and more convenient to manage the payment of the Single Property Fee online;
- Monetisation of standards areas. With PagoPA, it will be possible to manage the process of monetisation of standards areas, including payments and transaction management in a centralised and automated manner;
- Public transport. The PagoPA platform will facilitate the payment of public transport services, enabling users to purchase and manage tickets digitally, for a simpler and more efficient experience.

This project is financed by the Recovery and Resilience Facility with EUR 39.835,00.