Municipality of Palerme

Digital services and citizen experience (Mission 1, Component 1, Investment 1.4)

The Recovery and Resilience Plan provides for an integrated and harmonized offering of state-of-the-art citizen-oriented digital services, ensuring their wide-spread adoption across both central and local administrations and enhancing users’ experience.

The investment aims to enhance the experience of digital public services by defining reusable service delivery models that ensure adequate levels of inclusivity, usability, and effectiveness, which can be measured over time.

The advantage for public administrations is to improve the experience of digital public services by defining and promoting the adoption of tested and reusable models for the creation of websites and the delivery of digital public services.

The investment is financed by the Recovery and Resilience Facility with EUR 813 million.

Accelerating the digitalisation of the Municipality of Naples, both for website and services, is part of this investment.