Citizen’s experience in public services

Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4)

Italy's Recovery and Resilience Plan provides this investment to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.

Sub-investment 1.4.1 - Improvement of the quality and the usability of digital public services. This investment is designed to enhance the experience of digital public services by defining reusable service delivery models ensuring full accessibility requirements.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.

This project is part of this investment. The project aims to implement the municipal website.