Adoption scale up of PagoPA platform services and the “IO” app

This initiative will pursue two distinct objectives (pagoPA and IO app adoption), delivered under a common project leadership to leverage at best the capabilities of PagoPA S.p.A. (the state-owned company that was created to foster the adoption of digital payments throughout the country).

For IO app, the diffusion of the IO app will foster a new relationship between citizens and the Public Administration. The app aims at becoming an access point to all public services for all citizens, as well as a single interface to which the individual administrations can communicate and share data and APIs in a free and open way. IO app has been downloaded by more than 10.7 million citizens. About 2,800 PAs (16% of PAs in the perimeter) have integrated their services in the app.

The aim of the project is to significantly increase PA adoption of IO app from 16% to 80% in 2026.

Additional links:

https://io.italia.it/

Top 100 recipients:

Municipalities, Local Health Authorities, Regions, Independent Districts, Universities, Research Institutes and Higher Education Institutions