Adoption of the PagoPA platform May 2023

Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4 ) Adoption scale up of PagoPA platform services and the “IO” app (Sub-investment 1.4.3)

The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.
Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.

As part of this investment, the project consisted in  the migration to the IO App of additional thematic areas, including: monetization of standard areas, redemption and/or adjustment of PEEP/PIP areas, contractual penalties for non-compliance, and others.

This project is financed by the Recovery and Resilience Facility with EUR 16.482,00