Adoption of the PagoPA platform April 2022

Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4 ) Adoption scale up of PagoPA platform services and the “IO” app (Sub-investment 1.4.3)

The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.
Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.

As part of this investment, the project consisted in the activation of 40 new types of payments on PagoPA, which will be added to other payment services already available for some time.

This project is financed by the Recovery and Resilience Facility with EUR 109.880,00.