Details Publication date17 October 2023AuthorDirectorate-General for Justice and ConsumersRelated departmentDirectorate-General for Justice and Consumers Files 17 OCTOBER 2023Proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 17 OCTOBER 2023Proposal for a Regulation repealing Regulation (EU) No 524/2013 and amending Regulations (EU) 2017/2394 and (EU) 2018/1724 with regards to the discontinuation of the European ODR Platform 17 OCTOBER 2023Recommendation on quality requirements for dispute resolution procedures offered by online marketplaces and Union trade associationsOther languages (2)Deutsch(103.96 KB - PDF)Downloadfrançais(140.03 KB - PDF)Download 17 OCTOBER 2023Executive summary of impact assessment report - Proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 17 OCTOBER 2023Impact assessment report (1/2) - Proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 17 OCTOBER 2023Evaluation - Impact assessment report (2/2) - Proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 17 OCTOBER 2023Subsidiarity Grid - Proposal for a Directive amending Directive 2013/11/EU on alternative dispute resolution for consumer disputes, as well as Directives (EU) 2015/2302, (EU) 2019/2161 and (EU) 2020/1828 17 OCTOBER 2023Report on the application of Directive 2013/11/EU on alternative dispute resolution for consumer disputes and Regulation (EU) No 524/2013 on online dispute resolution for consumer disputes Related links Alternative dispute resolution for consumers
