21 November 2022 - 10:00 to 17:00 CET
The European Commission organises its second Annual Digital Consumer Event to reflect with the general public, academics, consumer and business associations, as well as authorities, on the problems consumers currently face in the digital transition.
The Commissioner for Justice, Didier Reynders, will give the opening speech.
The core of the event will consist of panels on the following topics:
- Online consumer vulnerabilities: shedding light on dark patterns, personalisation and structural asymmetries
- Online consumer purchases: challenges raised by digital subscriptions, virtual items and the addictive use of digital products
- Online consumer contracts: mapping unfair contract terms and the lack of transparency
The Commission will also present the progress on the Product Safety Pledge, a voluntary agreement by leading E-Commerce platforms.
Registration for active participation is open from 14 October.
The event take place in English without interpretation.
It will be streamed on this page, so you can follow the event without registering.
We look forward to your active participation in this event!
- consumer policy
- 21 Nov 2022,
10:00 AM - 10:10 AM CET
Welcome and introduction by the Moderator
- 10:10 AM - 10:30 AM CET
Keynote addressby Didier REYNDERS (Commissioner for Justice)
- 10:30 AM - 11:00 AM CET
Involving consumer organisations with the voluntary cooperation mechanism under the Product Safety Pledge – launch of an innovative Pilot project
- 11:00 AM - 12:30 PM CET
Panel 1: Online consumer vulnerabilities: shedding light on dark patterns, personalisation and structural asymmetries
What problems arise from the distortion of the consumer’s freedom of choice and conduct due to practices such as dark patterns and the personalisation of commercial communications? What role does consumer law have in addressing structural asymmetries in digital markets? Is the existing EU legal framework, including the Unfair Commercial Practices Directive, still fit for purpose?
- 12:30 PM - 01:30 PM CET
- 01:30 PM - 03:00 PM CET
Panel 2: Online consumer purchases: challenges raised by digital subscriptions, virtual items and the addictive use of digital products
What problems are consumers facing when signing up for and cancelling digital subscription services or when buying virtual items in apps? Can consumer law alleviate concerns about the addictive use of digital products? Is the existing EU legal framework, including the Consumer Rights Directive, still fit for purpose?
- 03:00 PM - 03:15 PM CET
- 03:15 PM - 04:45 PM CET
Panel 3: Online consumer contracts: mapping unfair contract terms and the lack of transparency
Which contract terms are unfairly distorting the balance between the rights and obligations of consumers and online traders? How to ensure that consumers receive useful and clear information and that they can consent freely? Is the existing EU legal framework, including the Unfair Contract Terms Directive, still fit for purpose?
- 04:45 PM - 05:00 PM CET
Conclusions and closing remarks
- Who should attend
- Consumer associations, business associations, national administrations and academics
- Register now for ADCE22!
- Brussels, Belgium
- Live streaming available