Digital Services Factory

The objective of the measure is to build a new Service Delivery Model for the development of end-to-end quality digital services to the public, in a user-friendly, efficient and effective way that shall ultimately facilitate the interaction with public services, without the need for physical presence. The reform shall consist in designing and developing this new delivery model, the Digital Services Factory (DSF). 

Firstly, the project aims to:

1. set up the core team of the DSF, comprised of experts of different specialties with the appropriate skills and qualifications,
2. define the standards and procedures for the development of digital services, and 
3. build and develop a number of digital services. 

Secondly, using the methodologies defined, digital services shall be developed in an industrialised fashion, in cooperation with the private sector. Single sign-on and digital identity are expected to be the basic key enablers for the secure provision of eServices. Furthermore, existing common mechanisms are expected to be utilised, such as ‘ePayment’, offering several methods of payments (such as visa, instant payments and direct banking) and ‘notification’ (such as SMS, email). 

The implementation of the reform shall be completed by 30 June 2026.

More information can be found at the following links: 

• https://www.imhbusiness.com/events/the-digital-services-factory-way-faster-smarter-simpler-digital-citizen-services/