PMO Administrative Support Agent - PMO6 - Job 423391

Description

Type of contract: Contract Agent 3A

Grade: FG II

Unit/Team: PMO.6

Working place: Brussels

Publication: from 16/10/2023 to 06/11/2023 until 18.00 hours Brussels time

We are

The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).

PMO6 – IT & Business Intelligence, based in Brussels, provides services, solutions, guidance and expertise in the areas of data and reporting, IT security, IT application coordination and infrastructure. Consequently, the unit supports the operational and strategic activities of the PMO with the aim to improve efficiency through information and knowledge sharing, interoperability, integration and standardisation.

The support team provides support to users on any IT issues related to the IT applications underpinning all the business processes in PMO: salaries and the payroll system (Sysper and NAP), missions (MIPS), reimbursement of medical expenses (JSIS Online, ASSMAL and PMO Mobile), reimbursement of candidates and experts’ expenses (AGM). In addition to the support of the systems, the team is responsible for the management of access rights for the applications.

We propose

We propose a CA FGII position as PMO IT applications Administrative Support Agent.

Working under the supervision of an official or a temporary agent, your responsibilities will be multiple and varied.

Like each member of the support team, you will contribute to:

1. the registration, follow-up and potential escalation of incidents received from colleagues from all institutions, agencies and post-active service;
2. the application of the rules governing the PMO business in the IT tools;
3. monitoring and systematic analysis of incidents;
4. the maintenance and evolution of documentation for the users of the IT applications;
5. substantive testing, following new developments.

In parallel, you will be involved in the upgrading of the functionalities to be developed in the PMO IT systems (MIPS, SYSPER, PABS, Payment Factory, JSIS Online, ASSMAL and PMO Mobile) and the impact in EU LOGIN. This work is crucial for the efficient management of the medical reimbursements of the institutions and agencies for which the PMO acts as a service provider for the calculation of medical reimbursements. 

This work is carried out in close cooperation with the business and project managers in the other IT sectors at PMO6 and DIGIT.

How to apply

By the closing date for application, the interested candidates should send their application to: PMO-PUBLICATIONS-ACec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)

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