Description
Type of contract: Contract Agent 3A
Grade: FG II
Unit/Team: PMO.6
Working place: Brussels
Publication: from 14/06/2023 to 28/06/2023 until 18.00 hours Brussels time
We are
The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).
PMO6 – IT & Business Intelligence, based in Brussels, provides services, solutions, guidance and expertise in the areas of data and reporting, IT security, IT application coordination and infrastructure. Consequently, the unit supports the operational and strategic activities of the PMO with the aim to improve efficiency through information and knowledge sharing, interoperability, integration and standardisation.
The support team provides support to users on any IT issues related to the IT applications underpinning all the business processes in PMO: salaries and the payroll system (Sysper and NAP), missions (MIPS), reimbursement of medical expenses (JSIS Online, ASSMAL and PMO Mobile), reimbursement of candidates and experts’ expenses (AGM). In addition to the support of the systems, the team is responsible for the management of access rights for the applications
We propose
We propose a CA FGII position as JSIS/EU LOGIN Administrative Support Agent.
Working under the supervision of an official or a temporary agent, your responsibilities will be multiple and varied.
Like each member of the support team, you will contribute to:
- the registration, follow-up and potential escalation of incidents received from colleagues from all institutions, agencies and post-active service;
- the application of the rules governing the JSIS business in the IT tools;
- monitoring and systematic analysis of incidents;
- the maintenance and evolution of documentation for the users of the IT applications;
- substantive testing, following new developments.
In parallel, you will be involved in the upgrading of the functionalities to be developed in the JSIS IT systems (JSIS Online, ASSMAL and PMO Mobile) and the impact in EU LOGIN. This work is crucial for the efficient management of the medical reimbursements of the institutions and agencies for which the PMO acts as a service provider for the calculation of medical reimbursements.
This work is carried out in close cooperation with the business and project managers in the other IT sectors at PMO6 and DIGIT.
We look for
A person structured, precise and oriented towards the client service. S/he will demonstrate both autonomy and a good team spirit. S/he will have experience in analysing and solving problems. His/her ability to work in FR and EN is essential.
S/he will necessarily have knowledge of pay and financial entitlements. Knowledge of the regulatory framework (Joint Sickness Insurance Scheme, General Implementing Provisions, etc.) and the information systems used in the support of the JSIS (JSIS online, ASSMAL, PMO Mobile, including EU LOGIN) would be an asset. A practice of standard office tools, and the use of ticketing tools such as SMT or JIRA, is essential.
Knowledge of SQL and computer tools for data extraction (e.g. TOAD, InfoView) will be an asset. Professional experience in an IT unit or IT studies complements the profile.
In view of the respect of priorities and deadlines, the person will have to be proactive and will be prepared to work under pressure at certain times.
Finally, s/he will be able to work as a team and demonstrate responsiveness, availability, methodology and rigour. She will like the contact and have a taste for customer service.
If the candidate does not possess all the required qualities and knowledge, s/he must demonstrate his/her ability and willingness to learn and will be able to demonstrate experience in similar fields.
Please note that the PMO places great importance to customer service. The selected candidate is expected to be client-oriented and might be required, in the interest of the service, to work directly with customers, for instance, in front office team.
The main working languages of the unit are French and English, given our close interaction with Member States. A thorough knowledge of French / English is required. Satisfactory knowledge of French / English is considerate an asset.
For more details, see below the job description.
How to apply
By the closing date for application, the interested candidates should send their application to: PMO-PUBLICATIONS-AC
ec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)
Please note that only applications fulfilling the following requirements will be considered:
- Subject of the email:
SURNAME – Job No. XXXXX - CV:
Preferably in Europass format (Home | Europass) and including the following information at the end of the document: - List of references
- (If available, please indicate the contact details of minimum two references for the most recent and/or most relevant professional experiences – Please ask consent of the person before disclosing their contact details)
- CAST
- (Please indicate your Applicant No. as indicated in your EPSO account and the status of your CAST test (successful/not tested/failed)
- CV and Motivation letter:
In a unique PDF document, entitled as follows: SURNAME – Job No. XXXXX - CV & Motivation Letter
Document