3rd Annual Digital Consumer Event

On 30 November 2023, DG JUST held the third edition of the European Commission's Annual Digital Consumer Event.

At the event 11 online marketplaces signed the “Consumer Protection Pledge”, which contains voluntary commitments for the protection of consumers. They include ensuring easy exercise of certain existing consumer rights, ensuring transparency of reviews and promoting knowledge of consumer rights among sellers.

Also at the event, two panels discussed topics in the framework of the Commission’s Digital Fairness Fitness Check: the burden of proof in consumer law and the addictive design of digital services. The discussions in both panels showed the views of different stakeholders (academia, consumer and business organisations, national public authorities). These included calls for updating the current legal framework in line with digital trends. Panellists also highlighted the need to ensure effective enforcement and addressing new challenges in digital environments, such as personalisation and digital asymmetries between traders and consumers.

Agenda | Recording