On 30 November 2023, DG JUST held the third edition of the European Commission's Annual Digital Consumer Event.
At the event 11 online marketplaces signed the “Consumer Protection Pledge”, which contains voluntary commitments for the protection of consumers. They include ensuring easy exercise of certain existing consumer rights, ensuring transparency of reviews and promoting knowledge of consumer rights among sellers.
Also at the event, two panels discussed topics in the framework of the Commission’s Digital Fairness Fitness Check: the burden of proof in consumer law and the addictive design of digital services. The discussions in both panels showed the views of different stakeholders (academia, consumer and business organisations, national public authorities). These included calls for updating the current legal framework in line with digital trends. Panellists also highlighted the need to ensure effective enforcement and addressing new challenges in digital environments, such as personalisation and digital asymmetries between traders and consumers.
- consumer policy | consumer law
- Thursday 30 November 2023, 09:00 - 13:00 (CET)
- Online only
- Live streaming available
Files
Practical information
- When
- Thursday 30 November 2023, 09:00 - 13:00 (CET)
- Where
- Online only
- Languages
- English
- Organisers
- European Commission
Contacts
General contact
DG Justice and Consumers, unit for Consumer Law (JUST B2)
- Name
- DG Justice and Consumers, unit for Consumer Law (JUST B2)
- JUST-B2-COMMUNICATIONec [dot] europa [dot] eu
Related events
- Brussels, Belgium