Page contents Page contents Know your rights Union policies shall ensure a high level of consumer protection. This right is enshrined in article 38 of the Charter of Fundamental Rights. What to do if your rights have been breached The authorities of EU countries are bound to comply with the Charter of Fundamental Rights only when implementing EU law. Fundamental rights are protected by your country's constitution. How to report a breach of your rightsAddressing your complaint to the relevant national authority, government, national courts or a specialised human rights body. European Consumer Centres Network - ECC NetThe European Consumer Centres Network (ECC-Net) is a network of offices offering advice and assistance to consumers in every EU country, Iceland, Norway. Resolve your consumer complaintConsumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure. Related rights Chapter 4 of the EU Charter of Fundamental Rights is on solidarity. This chapter also contains the following rightsworkers' right to information and consultation within the undertakingright of collective bargaining and actionright of access to placement servicesprotection in the event of unjustified dismissalfair and just working conditionsprohibition of child labour and protection of young people at workfamily and professional lifesocial security and social assistancehealth careaccess to services of general economic interestenvironmental protectionconsumer protection Related links Take your case to courtSmall claims procedureYour Europe portal - consumers
How to report a breach of your rightsAddressing your complaint to the relevant national authority, government, national courts or a specialised human rights body.
European Consumer Centres Network - ECC NetThe European Consumer Centres Network (ECC-Net) is a network of offices offering advice and assistance to consumers in every EU country, Iceland, Norway.
Resolve your consumer complaintConsumer complaint resolution information, including the ODR platform, the ECC Network and European small claims procedure.
