The unit ‘Europa Web Communication’ (COMM.B3) in the Directorate-General for Communication, monitors and assures compliance of websites with the rules and guidelines of the Europa Web Guide
The European Commission both monitors and measures its web presence to ensure its decisions to improve it are based on evidence. The Satisfaction Index, Task completion rate and Analytics data are used to monitor and measure websites' efficiency.
The Satisfaction Index is a specifically designed survey, measuring the real experience of citizens in trying to complete what they came to do on the European Commission web presence, and identifying what they want us to improve.
Task performance measurement is a way to benchmark how easily and how quickly our audiences can complete what they came to do (their tasks) on the European Commission's websites.
Europa Analytics is the European Commission’s analytical corporate tool, under DG Informatics (DIGIT), that allows you to track, analyse and better understand the audience of the European institutions' websites.
DG COMM.B3 receives quarterly analytics reports on the EC web presence in order to have an overview of trends. Data is extracted from Europa Analytics and comes from both https://european-union.europa.eu and https://commission.europa.eu.