Digital Facilitation Service Network

Basic digital skills

Italy's Recovery and Resilience Plan aims to reduce the share of current population at risk of digital exclusion by launching the ‘Digital civil service’ initiative, a network of young volunteers of different backgrounds across Italy to provide individuals at risk of digital exclusion with facilitation and education services
for the development and improvement of digital skills (Investment 1.7.1) and by strengthening the existing network of ‘Digital facilitation centers’ (Investment 1.7.2). Digital facilitation centers are physical access points, usually located in libraries, schools, and social centers, which provide citizens with both in-person and online training regarding digital skills in order to effectively support their digital inclusion. The initiative capitalizes on existing successful experiences and aims at ensuring a widespread development of such centers at national level.

As part of this investment, Roma Capitale has created and implemented 45 Digital Facilitation Centres throughout the municipality. In the digital age, it has become essential to know and take advantage of the most common technologies, but not everyone is yet able to use them independently. For this reason, the Digital Facilitation Centres have been established to help all segments of the population achieve the following objectives: promote the autonomous, conscious, and responsible use of new technologies; promote the right to active digital citizenship for all and combat the digital divide; encourage the use of online services by individuals and public administrations; and simplify the relationship between citizens and public administration. Each centre has a Digital Facilitator who is responsible for assisting users, identifying their needs in using digital services and the Internet in general, providing support, guidance, and personalized assistance, and promoting the safe and conscious use of the Internet, email, applications, and public digital services. Micro-training courses are also offered, both in person and through online channels, to reach as many users as possible.

This project is financed by the Recovery and Resilience Facility with EUR   1.167.900,00.