Adoption pagoPA platform

Digital services and citizen experience (Mission 1 – Component 1, Investment 1.4)

The objective of this investment is to develop an integrated and harmonized offering of state-of-theart citizen-oriented digital services, ensure their wide-spread adoption thereof across both central and local administrations and enhance users’ experience.

Sub-investment 1.4.3 Adoption scale up of PagoPA platform services and the “IO” app. Italy’s Recovery and Resilience Plan provides for the adoption of the digital application for payments between citizens and public administrations, through PagoPa, and the adoption of the “IO” app as the key digital touchpoint between citizens and administration for a wide range of services.

The investment is financed by Italy’s Recovery and Resilience plan by EUR 561 million.

The project is part of this investment. The measure is linked to Article 5 of Legislative Decree No. 82 of 7 March 2005 on the Digital Administration Code (hereinafter referred to as "CAD") which it has provided for public administrations, public utilities and companies under public control as identified by art. 2 of the CAD, the obligation to accept, through the pagoPA platform, payments due for any reason through electronic payment systems.