Description
Type of contract: Contract Agent 3a
Job No.: 138723
Grade: FG II
Unit/Team: PMO.2.002
Working place: Brussels
Publication: from 14/08/2023 to 15/09/2023 until 18.00 hours Brussels time
We are:
PMO.2.002:
The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).
PMO.2 Pensions' Unit (with around 80 persons) consists of two sectors:
- The “Pensions” sector is responsible for fixing and paying out the pension rights (retirement, invalidity and survivor's pensions) of officials and other servants, the transitional allowance for Commissioners and Art. 50.
- The "Pension Transfers & unemployment allowances" sector, composed out of 3 sub-teams: one is responsible for the transfer IN of pension rights accumulated previously to the system of the European institutions; one is responsible for the transfer OUT of rights accumulated within the EU to national or private schemes and the payment of severance grant allowances and one team is in charge of the unemployment benefits for staff who end the contract with the European institutions.
In addition to the two sectors, there is an additional team attached to the Head of Unit, which is the family allowances team for the staff in post activity.
We propose:
We propose a Contract Agent FG II position as an Administrative Agent - Transfer IN of pension rights.
Within the sector « Pension Transfers & unemployment allowances” (PMO.2.002), in the
Transfer-In team, we propose a position of file handler whose main tasks will be to:
- Handle requests of transfer of pension rights submitted by the agents in conformity with the rules laid down in Annex VIII of the Staff regulations and the General implementing provisions related to Article 11.2 and 3.
- Monitor files (calculations, proposals for recognition of annuities, drawing up accounting documents, requests for payments to the scheme) by applying the procedures laid down for transfers (compliance with deadlines, quality standards, etc.) for all agreements (Member States + international organisations). Prepare the decisions of the Appointing Authority.
- Liaise with national pension schemes, e.g.: transmission of requests, timely follow-up and reminders, requests for missing information/clarifications.
- Exchange all correspondence with clients and answer their requests. Ensure the overall consolidation of each client’s file, in particular when more than one client pension funds are concerned.
- Switch swiftly between following IT systems: PABS, SYSPER, SAP Business Objects Infoview (Pension contributions), NAP, ABAC.
- Store and archive documents in the related files in the PABS IT system.
Above responsibilities shall be carried out in accordance with the Staff Regulations,
respecting the deadlines set for carrying out these activities and the related quality standards.
Please note that, in 2024 a temporary task-force will be created in PMO to manage the end of service of Parliamentary Assistants. Successful candidates may be attached temporarily to this team offering them the possibility to discover a different angle of PMO activities.
We look for:
We are looking for a highly motivated, well-organised, proactive, communicative and dynamic professional who has a customer mindset and who will contribute to offering the best possible service to our customers. Capable of working both as part of a team and independently, he/she will perform tasks and priorities according to service requirements and has the ability to listen to, analyse and solve problems.
Good mathematical thinking, analytical skills, information management (especially in complex files) and organizational skills are essential.
A good knowledge of statutory and financial matters, in particular in the field of the rights and obligations of officials and other servants, and a good knowledge of ethical standards should be present or acquired rapidly.
The candidate should have adequate knowledge of the pension rights of officials and other servants of the European Union, in particular Article 77 of the Staff Regulations and Annex VIII (or be ready to acquire it quickly).
An ability to work in FR and EN is essential; other Community languages would also be an asset in communicating with all rights holders.
Specific training in the field of Pension transfers is provided within the sector itself.
If you are interested in providing a good service to our customers, are good with numbers and well organized, do not hesitate to join our team and apply to this vacancy notice.
Please note that the PMO considers customer service to be very important. The selected candidate is expected to be client-oriented and might be required, in the interest of the service, to work directly with customers, for instance, in a front office team.
Contacts:
Contact person:
VAN DEYCK Jurgen : Jurgen [dot] VAN-DEYCK
ec [dot] europa [dot] eu (Jurgen[dot]VAN-DEYCK[at]ec[dot]europa[dot]eu)
AGUINALIN Audrey : Audrey [dot] AGUINALINec [dot] europa [dot] eu (Audrey[dot]AGUINALIN[at]ec[dot]europa[dot]eu)
How to apply
By the closing date for applications, candidates should send their application to:
PMO-PUBLICATIONS-ACec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)
Document