Description
Type of contract: Contract Agent 3A
Grade: FG II
Unit/Team: PMO.1/PMO.2
Working place: Brussels
Publication: from 26/05/2023 to 06/06/2023 until 18.00 hours Brussels time
We are
The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).
PMO.1 in Brussels is responsible for:
- determining and managing the individual financial rights of around 45 000 people when they first start working for an EU institution or body, and whenever a life or other event changes those rights;
- calculating and paying salaries and allowances for approximately 50 000 people per month;
- addressing queries and complaints from staff about their salaries and their rights.
PMO.2 in Brussels is responsible for:
- fixing (for the Commission and the agencies) and settling (for all the EU institutions) the financial rights linked to the termination of service/termination of contracts such as pensions, severance grant and unemployment allowance. In that capacity the unit ensures the payment of over 30 000 pensions each month;
- managing the transfer of pension rights from other pension schemes to the EU institutions pension scheme and vice versa;
- calculating and paying the family allowances of former EU staff;
- addressing queries and complaints from former EU staff about their rights.
Both Units aim to provide high quality and in-time services to staff and former staff, the Commission, other institutions, Agencies and bodies in a transparent and customer-oriented way, so that Institutions and their staff can get on with their work.
They work in teams, each of which is responsible for different processes falling under the Units’ responsibilities. Each team is led by a Team Leader, most of them under the supervision of a Head of Sector. There are about 105 and 80 staff members respectively in these Units.
We propose
Several contract agent (FGII) file manager positions in PMO.1 or in PMO.2 in one of the
teams establishing and managing individual financial rights.
File managers:
- Process SYSPER declarations made by staff and former staff working in the Commission and other EU institutions and bodies which have delegated this activity to the PMO. Their essential preparatory and follow-up work enable the persons in the Team who are verifiers and Appointing Authorities (AA/AIPN) to establish the associated rights.
- Provide written and/or oral information to staff and former staff on their rights based on the rules and guidance in force.
- Should have flexibility/versatility to help out another team working in the field of individual financial rights during peak periods.
The aim of this selection process is to fill a number of current vacancies and to establish a reserve list for upcoming vacancies in both Units.
In 2024 a temporary task-force will be created in PMO to manage the end of service of Parliamentary Assistants. Successful candidates may be attached temporarily to this team offering them the possibility to discover a different angle of PMO activities.
We look for
We are looking for motivated colleagues who enjoy work, are by nature curious and who have the following skills/qualities:
- an eye for detail, and good analytical capability;
- excellent organisational skills • customer service attitude;
- very strong respect for confidentiality;
- ability to work autonomously and proactively;
- team player who likes to collaborate across teams;
- very good ability to communicate clearly and in a structured way both orally and in writing in English and in French;
- comfortable handling a significant (but not excessive) workload often to tight deadlines and with some workload peaks;
- capacity and willingness to learn; it takes around six months to become fully operational;
- flexibility and openness with regard to new requirements, procedures, technologies;
Please note that the PMO places great importance to customer service. The selected candidate is expected to be client-oriented and might be required, in the interest of the service, to work directly with customers, for instance, in front office team.
The main working languages of the Units are French and English.
Training will be provided on the Staff Regulations, the establishment of rights, and the use of SYSPER Rights so prior experience in these areas is not necessary. Nevertheless, knowledge in these areas would be an asset.
If you would like to know about the work and the working atmosphere in either Unit, please feel free to contact one of the FGII (or anyone else) already working in the Unit.
How to apply
By the closing date for application, the interested candidates should send their application to: PMO-PUBLICATIONS-AC
ec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)
Please note that only applications fulfilling the following requirements will be considered:
- Subject of the email:
SURNAME – File Handler PMO.1/PMO.2
- CV:
Preferably in Europass format (Home | Europass) and including the following information at the end of the document:
- List of references
- (If available, please indicate the contact details of minimum two references for the most recent and/or most relevant professional experiences – Please ask consent of the person before disclosing their contact details)
- CAST
- (Please indicate your Applicant No. as indicated in your EPSO account and the status of your CAST test (successful/not tested/failed)
- CV and Motivation letter:
In a unique PDF document, entitled as follows: SURNAME – File Handler PMO.1/PMO.2 - CV & Motivation Letter
Document