Co-ordinator for the team First line front office – JSIS Contact- PMO.3.003 – Job No.: 425656

Description

Type of contract: Contract Agent 3a

Job No.: 425656

Grade: FG III

Unit/Team: PMO.3.003

Working place: Brussels

Publication: from 02/08/2023 to 15/09/2023 until 18.00 hours Brussels time

We are:

PMO.3.001:

The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).

Unit PMO.3 “Sickness Insurance I” is one of the three units responsible for managing the Joint Sickness Insurance Scheme (JSIS), which has almost 180.000 beneficiaries. The other two units are in Luxembourg and Ispra. Unit PMO.3 is located in Brussels and consists of four sectors: (i) Tariffication; (ii) Accidents and Occupational Diseases Insurance; (iii) Service to JSIS members, (iv) Medical Authorisations, for a total of some 120 persons.

Sector PMO.3.003 (Service to JSIS members) consists of 4 Teams and deals, inter alia, with the JSIS customers service (first line front office and direct billing - hospitalisation) and relations with care facilities, agreements & excessive cost, and relations with external bodies. The sector comprises of 35 staff members. The teams are part of the single JSIS front office, which means that its workforce is pooled. Therefore, the work is done in collaboration and in common with all the sites of the JSIS.

We propose:

We propose a Contract Agent FG III position as an Administrative Assistant - Co-ordinator for the team Fist line front office – JSIS Contact.

In addition to be part of the team, the Co-ordinator has to lead, coordinate and monitor the resources and activities of the team in consultation with the Head of Sector. She/he contribute to defining the overall strategic objectives of the unit, the work program (UMP) and the specific objectives (Action Plan) and ensure that the resources of the team are effectively allocated to achieve these objectives.

In the context of the single JSIS front office, she/he is a member of the coordination team of the single JSIS front office and she/he responsible to setup and coordinate tasks and/or actions decided by the coordination team.

The role requires liaising with colleagues within PMO.3 unit and across JSIS units (single front office), contacts with other teams across JSIS units and with members.

The tasks are very diverse and involve the use of different IT tools. Training will be provided on the job.

As part of the multi-skilled nature of the job, she/he will be required to meet JSIS members directly, deal with telephone calls, emails or equivalent and letters. With experience, she/he will be required to follow up specific files.

The selected colleague might also be requested, in the interest of the service, to work in one of the other Unit’s Sector. Such a position is highly rewarding, offering the opportunity for the handler to provide help and support to our members, sometimes at crucial moments in the life of our JSIS members. The effects of the work done are directly visible, which is very rewarding on a human and intellectual level.

We look for:

The person chosen for the job will have an experience on mentoring / leading teams, a good analytical approach to problems, with a high level of service orientation, discretion, flexibility, and professional conscientiousness. A high level of resilience is required and understanding of the strict rules on medical secret.

The successful candidate should establish and maintain a good relationship with JSIS members, colleagues and with other services, feel comfortable working in a team, with colleagues inside and outside the Unit.

The ideal candidate has good computer skills (Word, Excel, Powerpoint, Outlook) and is ready to invest in acquiring sufficient knowledge of the Commission administrative procedures.

He/she possess good analytical and organisational capability and would ideally have a good knowledge of the rules of JSIS. A good command of written and spoken English and French is required; a good knowledge of and other language would be an asset.

Please note that the PMO places great importance to customer service. The selected candidate is expected to be client-oriented. The position requires to work directly with customers.

Contacts:

Contact person:

Adriana LEROY e-mail: Adriana [dot] leroyec [dot] europa [dot] eu (Adriana[dot]leroy[at]ec[dot]europa[dot]eu)

Roberto ROTTER e-mail: roberto [dot] rotterec [dot] europa [dot] eu (roberto[dot]rotter[at]ec[dot]europa[dot]eu)

How to apply

By the closing date for applications, candidates should send their application to: PMO-PUBLICATIONS-ACec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)

Only applications fulfilling the following requisites will be considered:

• Subject of the email:
  SURNAME – Job No. 425656 – PMO.3.003
  (Please replace SURNAME with your first family name in capital letters)
   
• CV and Motivation letter in a unique PDF document by using a PDF merger.
  The name of the file must be:
  SURNAME - Job Nr 425656 – Application
  (Motivation Letters in different documents or in the email body won’t be taken into account)

Please send your CV preferably in Europass format including the following information at the end of the document:

• • List of references: if available, please indicate the contact details of minimum two references for the most recent and/or most relevant professional experiences (Please ask consent of the person before disclosing their contact details).
• • CAST: please indicate your Applicant No. as indicated in your EPSO account and the status of your CAST test (successful/not tested/failed)

Please avoid printed and scanned documents

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