Administrative Agent – Front Office JSIS – Joint Sickness Insurance Scheme

 

Type of contract: Contract Agent 3a

Job No.: 60768

Grade: FG II

Unit/Team: PMO.5.001

Working place: Luxembourg

Publication: from 18/07/2023 to 16/08/2023 until 18.00 hours Brussels time

 

We are:

PMO.5:

The mission of the PMO (Paymaster Office or Office for the administration and payment of individual entitlements) is to provide a high-quality and user-friendly service to beneficiaries by promptly and accurately managing, determining and paying individual rights and expenses (e.g., salaries, pensions, sickness insurance reimbursements and mission expenses).

The PMO.5 Unit, located in Luxembourg includes 3 sectors: Settlements Office - Luxembourg (001), Travel reimbursements (002), Laissez-Passer and Visas (003).

The vacant post to be filled is in the Sector managing the Sickness Insurance. This sector is responsible for the reimbursement of medical costs, the management of direct billing and the prior authorizations for the following members and their dependents:

• Statutory staff of the institutions and Agencies located in Luxembourg, Germany and Austria;
• European Parliament staff (all places of employment);
• MEPs on behalf of the European Parliament (SLA);
• Retired staff (residing in Luxembourg, Germany and Austria);
• Staff of the European Schools in Luxembourg, Münich, Frankfurt and Karlsruhe;
• Beneficiaries of unemployment benefit who were covered by the Settlements Office at the time of their departure (Articles 28a and 96 of the CEOS).

We propose:

An interesting position of Administrative Agent - Front Office JSIS.

Under the authority of the Head of Sector and the Team Leader you will work as a 1^st line help desk for questions related to the JSIS. You will be in contact in writing or by telephone with the members (“Staff contact”) for clarifications.

Your responsibilities will be multiple and varied, as for example:

• Reply to questions from JSIS members via mails, emails and Staff Contact and reply to questions from visitors in the field of the JSIS;
• Answer to phone calls and try to solve problems that the JSIS member encounter;
• Forward the questions to the competent service when the issue cannot be dealt with by the Front Office and ensure the follow up of each file;
• Ensure verification of beneficiaires’ entitlements and compliance of supporting documents;
• Ad-hoc tasks within the Settlement Office (provide training, replace colleagues from other teams).

Please note that, in 2024 a temporary task-force will be created in PMO to manage the end of service of Parliamentary Assistants. Successful candidates may be attached temporarily to this team offering them the possibility to discover a different angle of PMO activities.

Please be aware that the selection panel will be organized a few days after the closure of the vacancy.

We look for:

We are looking for a dynamic and motivated colleague. The ideal candidate will demonstrate very good organisational skills. He/she will be required to provide customer service with due regard for confidentiality. A sense of teamwork and collaboration is also essential as well as a strong ability to adapt to different situations.

In addition, he/she will demonstrate:

• S/he will like the contact with the client (normally by phone) and she/he shall be at ease with written communication.

• Good organisational and planning skills; experience in analysing and solving problems;
• Ability to provide customer service;

• Autonomy, pro-activity and a good team spirit;

• Proven ability to take initiatives and propose pragmatic solutions;

• Professional experience in an IT unit or IT studies complements the profile as well as experience in financial and accounting tasks;

• Good ability to communicate clearly and in a structured manner both orally and in writing with rigour and precision;
• Ability to work under pressure when necessary;
• Ability to demonstrate empathy, responsiveness, availability and methodology,
• Flexibility with regard to new requirements, procedures, technologies;
• Analytical capacity.

His/her ability to work in FR and EN is essential. Knowledge of DE would be an asset.

Please note that the PMO places great importance to customer service. The selected candidate is expected to be client-oriented and might be required, in the interest of the service, to work directly with customers, for instance, in front office team.

Upon request, recommendations should be made available.

How to apply

By the closing date for applications, candidates should send their application to: PMO-PUBLICATIONS-ACec [dot] europa [dot] eu (PMO-PUBLICATIONS-AC[at]ec[dot]europa[dot]eu)

Only applications fulfilling the following requisites will be considered:

• Subject of the email:

SURNAME – Job No. 60768 – PMO.5.001

(Please replace SURNAME with your first family name in capital letters)

• CV and Motivation letter in a unique PDF document by using a PDF merger.

The name of the file must be:

SURNAME - Job Nr 60768 – Application

(Motivation Letters in different documents or in the email body won’t be taken into account)

Please send your CV preferably in Europass format including the following information at the end of the document:

• • List of references: if available, please indicate the contact details of minimum two references for the most recent and/or most relevant professional experiences (Please ask consent of the person before disclosing their contact details).
• • CAST: please indicate your Applicant No. as indicated in your EPSO account and the status of your CAST test (successful/not tested/failed)

Please avoid printed and scanned documents

Documents