Ensuring a high level of consumer protection, product safety and a stronger voice for consumers Page contents Page contents Aims Actions under the Single Market Programme promote the interests of European consumers and end-users, including in financial services. They ensure that consumer rights are respected and enforced in every EU country and strengthen the consumer voice in policy-making. We will make sure that products on the market are safe empower, educate and assist consumers to make sustainable and informed choices ensure that all consumers have access to redress mechanisms protect vulnerable consumers in order to enhance fairness and transparency in the internal market support competent enforcement authorities and consumer organisations Tools The European online dispute resolution platform (ODR) that helps consumers who shop online Alternative dispute resolution (ADR) that helps consumers solve disputes out of court A consumer protection cooperation network to tackle illegal EU-wide practices (e.g. misleading advertising campaigns) Safety Gate: the EU rapid alert system for dangerous non-food products European consumer centres providing assistance to consumers to help them exercise their rights and obtain access to redress mechanisms Grants to 2 European organisations representing the views of users of financial services and small investors Calls for proposals Calls for proposals for actions supporting consumer protection under the Single Market Programme will be advertised on the website of the European Innovation Council and SMEs Executive Agency and published on the European Commission’s Funding and tender portal. Proposals can only be submitted electronically through the Funding and tender portal. Information including the legislation and rules for participation, templates for proposals, evaluations and project reporting can be accessed on the Funding and tender portal. Lead directorates-general Managed by Directorate-General for Justice and Consumers Directorate-General for Financial Stability, Financial Services and Capital Markets Union Partly implemented on their behalf by European Innovation Council and SMEs Executive Agency.
