Page contents Page contents Complaints and feedback mechanism As required for public sector websites in the Member States, all European Commission owned websites must include a functioning feedback mechanism that users can use to either report an accessibility problem and/orrequest accessible versions of information that are not currently available in an accessible format. A feedback mechanism should be in place before you publish an accessibility statement on your website. Please offer multiple ways for users to reach you and make sure they are fully accessible. These can include phone numbere-mail address (preferably a functional mailbox)contact form The website owner is responsible for the feedback mechanism and for addressing complaints. In addition, they must ensure data protection relating to collecting personal data. Responses to feedback should follow the principles of the Code of Good Administrative Behaviour, i.e. the user should receive a reply within 15 working days from the enquiry’s reception date by the responsible Commission department. Related links What is accessibility? (EU Login required)Testing early and regularly (EU Login required)Workshops: Web accessibility (EU Login required)Accessibility statement (EU Login required) Contact and support Need further assistance on this topic? Please contact the team in charge of Europa Domain Management (EU Login required).
