2016 – Price comparison and travel booking websites
352 price comparison and travel booking websites across the EU were screened in October 2016. It was found that prices were not reliable on 235 websites, two thirds of the sites checked. For example, additional price elements were added at a late stage of the booking process without clearly informing the consumer or promotional prices did not correspond to any available service.
2015 – Pre-contractual information required by Consumer Rights Directive 2011/83/EU
The sweep in 2015 focused on the quality of information available to consumers online before a purchase, the so-called pre-contractual information required by the Consumer Rights Directive. In total, authorities in EU countries checked 743 websites. Irregularities were confirmed in 436 cases (63%). 353 out of 436 websites have been corrected during the enforcement phase.
2014 - Guarantee of consumer electronics
The sweep in 2014 focused on Legal and Commercial Guarantees in the Electronic Goods Sector. It took place in 26 EU Member States, plus Norway and Iceland in October 2014. National consumer protection authorities screened how websites selling mobile phones, computers, cameras, or TVs comply with the EU legislation on guarantees. 235 out of the 437 websites checked did not sufficiently inform consumers on their free of charge right to get defective goods repaired or replaced within at least 2 years of purchase. As a result of national enforcement actions, 82% of the websites checked were later brought into compliance.